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Account Info   Finding Your Part Ordering Shipping

Account Info

How do I start an account?

To open a new account in the Chart Parts store, simply click the "Your Account" button. You will be asked to complete a form with all of your contact information. Once you have entered this user profile into the system and selected a password for your account, you can move throughout the store without having to re-enter this information.

What if I forget my sign-on name and/or password?

Your user name in the Chart Parts store is simply your e-mail address. If you forget the password that you selected when you set up your account, you can request an e-mail reminder. To generate an automated e-mail message containing your password, click on the "Your Account" button, and complete the password request form. If you are currently logged in, you will need to log out to see this form. This message will always be sent to the primary e-mail address associated with the account.

How do I change my password?

To change your password, click on the "Your Account" button, then select "Edit User Profile." The form will require you to enter your old password as well as your new password. You will be asked to enter the new password a second time for confirmation.

How do I change my billing address?

To change your billing address, click on the "Your Account" button, then select "Edit User Profile." The form will allow you to edit the details of you account profile, including your billing address. Be prepared to enter your password when editing your user profile.

How do I change my shipping address?

The Chart Parts store allows you to send each order to the shipping destination of your choice. When you check out your order, you will be asked to select a shipping option. Your first option is to have the order delivered to your billing address. To do this, just leave the button checked that reads "Ship to Billing Address" on the check out screen. If you wish to have an order delivered to an address other than the billing address, select the button that reads "Specify Other Shipping Address." If this button is selected, you need to supply an alternate address in the form. When you fill in this alternate shipping address, you can check the box labeled "save this shipping address in my user profile." If this box is checked, this alternate shipping address will be stored as a preset in your account profile. It will replace any alternate shipping address that may have previously been stored with your account, but it will have no effect on your billing address or other account profile information.

How do I change my account information?

To change your account information, click on the "Your Account" button, then select "Edit User Profile." The form will allow you to edit the details of you account profile. Be prepared to enter your password when editing your user profile.

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Finding Your Part

How do I find the part I need?

There are two ways that you can locate a specific part in the Chart Parts store, by browsing or by searching. To browse for a part, you start by selecting a product category from the menu to the left, then simply follow the links through the subcategories until you see a list of available products. To search for a specific part, enter your keyword(s) into the form labeled "search" and click the button next to it. This will return a listing of all parts that correspond with the term you selected, organized by department. It will also provide a list of departments or product types associated with your search term.

What if the part that I’m looking for isn’t listed?

ChartParts.com is growing all the time, but there are still products in our inventory that are not yet available on line. If you need a part that you don't see listed, please contact us so that we can get to work putting it on line. Send us an e-mail at chartparts@chart-ind.com or call us at 1-800-400-4683.

I need help installing or repairing my cylinder. Can you help?

Chart offers a complete range of services for all bulk, liquid and beverage systems. We would be glad to assist with your installation, repair or service needs. Click on the "Service / Repair" button for a complete description of our service and repair offering.

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Ordering

Is my online order secure?

The Chart Parts store is secured by a VeriSign SSL certificate. Any information submitted to the Chart Parts site regarding your account or your orders is received through a secure Internet connection.

How do I add an item to my shopping cart?

From the product detail page, just click the "Add to Cart" button and the part you're viewing will be placed in your active cart. If you want to add more than one of a particular item, you can specify the quantity in the form field next to this button.

How do I delete something from my shopping cart?

As you review your shopping cart, you can delete a particular item by clicking the "Remove" button at the far right of that item's line.

Will my shopping cart be saved for future visits?

At any time, you can save the current contents of your shopping cart by clicking the "Save Cart" button on the cart page. This will record the contents of your cart so that you can pick up where you left off next time you visit the store. You should note that your cart will not be saved automatically by the system, so any changes that you make to your shopping cart will not be stored unless you specifically ask to save them.

How do I complete an order?

When you have finished adding and deleting items from your shopping cart, click on the "Checkout" button. You will be asked a few questions about shipping and payment, and that's it.

In what currency are prices displayed?

All prices on www.chartparts.com are displayed in U.S. Dollars.

What methods of payment do you accept?

You can pay for your order by credit card or purchase order. Chart Parts accepts the following credit cards: Visa, MasterCard, and American Express. Please note that the purchase order option is available only to customers with established accounts at Chart Industries. To establish an account, call Customer Service at 1-800-400-4683.

When will I receive confirmation that I placed an order?

As soon as your order is received into the system, an automated e-mail receipt will be delivered to the primary e-mail address associated with the account. Once the order has been processed, you will receive an e-mail notification of shipment that will include the UPS tracking number for the package.

What is "comments" window for at the end of the checkout process?

The optional "comments" window can be used to communicate details, feedback, shipping instructions or any other information you may wish to include about your order. The comments are "free form" and yours to use as you deem necessary.

What is your return/exchange policy?

Chart Parts has an established returned goods process. To initiate this process, please contact customer service at 1-800-400-4683.

How do I obtain technical service?

Call our Technical Service Group at 1-800-400-4683 or e-mail us at chartparts@chart-ind.com with your inquiry and we will respond via e-mail or telephone.

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Shipping

Can you ship the parts to me collect via UPS?

Absolutely! Enter your UPS account number in the Comments on the Order Confirmation screen and we will ship your UPS packages collect to you.

How do I use another carrier besides UPS?

Select "UPS Ground" in the Shipping Information screen and then use the "Comments" on the next screen (Order Confirmation) to specify your carrier, your account number and level of service. Chart Parts will ship your order collect to you via your carrier of choice.

When will my parts ship?

The Chart Parts Distribution Center will make every effort to ship stock parts within 24 hours of receiving an order during normal business days. Normal business days are Monday through Friday from 6:30 AM to 4:30 PM (US Central Time). Orders that include parts that are not available to ship immediately will initiate an e-mail to the purchaser indicating the estimated shipping date of the products. Once an order has been processed, you will receive an e-mail notification of shipment that will include the UPS tracking number for the package. Should you need immediate information on specific parts or orders, send us an e-mail at chartparts@chart-ind.com or call customer service at 1-800-400-4683.

Where do the parts shipments originate?

Parts are shipped from New Prague, Minnesota, which is located approximately 35 miles southwest of the Twin Cities. Occasionally parts are dropped shipped directly from a vendor to reduce lead time and minimize shipping and handling.

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