FAQ
Account Info
How do I create a new account?
To create a new account in the Chart Parts store, simply click the Register tab, in the upper right hand corner. You will be asked to complete a form with all your contact information. Once you have entered this user profile into the system and selected a password for your account, you can immediatly begin shopping. If you have troubles creating an account or are given the message that your account already exists, please contact chart.parts@chartindustries.com for assistance.
What if I forget my sign-on name and/or password?
Your user name in the Chart Parts store is your e-mail address. If you forget the password that you selected when you set up your account, you can request an e-mail reminder. To generate an automated e-mail message to reset your password, click on the "Forgot Password" button. Type in your email to request an automated e-mail message. This message will be sent to the e-mail address associated with your account.
How do I change my password?
To change your password, click on the “My Account” button, then select “My Profile." On bottom on “Change Credentials” This form will require you to enter your old password as well as your new password.
How do I change my billing address?
Your billing address is linked directly to your company account and can not be manually changed. If you need to update a billing address contact customer service at 800-400-4683 or chart.parts@chartindustries.com
How do I change my shipping address?
The Chart Parts store allows you to send each order to the shipping destination of your choice. When you check out, you will be asked to select a shipping option. Default will ship to your selected default address,. To change the address, select the pencil edit that reads Change Shipping Address, then a small blue truck icon will appear toward the upper right corner of your screen and click that. Add a new ship to address or select a onetime ship to only address that will not be saved to your ship to favorites.
How do I change my account information?
Any other account information can be done in the "My Account" tab.
Finding Your Part
How do I find the part I need?
There are multiple ways that you can locate a specific part in the Chart Parts store, by browsing or by searching. To browse for a part, you start by selecting a product category from the Component Type or Product Line catalogs then filter through the subcategories until you see a list of available products. To search for a specific part, enter your keyword(s) into the form labeled “search” and click the button. This will return a listing of all parts that correspond with the term you selected, organized by department. It will also provide a list of departments of product types associated with your search term.
If you aren't sure of the exact match you are looking for, contact techservicemn@chartindustries.com or call 800-253-1769 for tech support.
What if the part that I’m looking for isn’t listed?
ChartParts.com is growing all the time, but there are still products in our inventory that are not yet available on line. If you need a part that you don't see listed, send us an e-mail at chart.parts@chartindustries.com or call us at 1-800-400-4683.
I need help installing or repairing my cylinder. Can you help?
Chart offers a complete range of services for all bulk, liquid and beverage systems. We would be glad to assist with your installation, repair or service needs. Click on the “Service / Repair” button for a complete description of our service and repair offering.
Ordering
Is my online order secure?
The Chart Parts store is secured by a VeriSign SSL certificate. Any information submitted to the Chart Parts site regarding your account or your orders is received through a secure Internet connection.
How do I add an item to my shopping cart?
From the product detail page, just click the “Add to Cart” button and the part you're viewing will be placed in your active cart. If you want to add more than one of a item, you can specify the quantity in the form field next to this button. If you forget an item or need to remove an item after order entry, that can be done by contacting customer service with in 20 minutes of order placement. After that time frame has passes, updates and changes can not be guaranteed.
How do I delete something from my shopping cart?
As you review your shopping cart, you can delete an item by clicking the “Remove” button at the bottom of that item's line.
Will my shopping cart be saved for future visits?
At any time, you can save the current contents of your shopping cart by clicking the “Save Cart” button on the cart page. This will record the contents of your cart so that you can pick up where you left off next time you visit the store. You should note that your cart will not be saved automatically by the system, so any changes that you make to your shopping cart will not be stored unless you specifically ask to save them.
How do I complete an order?
When you have finished adding and deleting items from your shopping cart, click on the “Continue Checkout” button. You will be able to verify Ship to Address, Shipping Method and any Shipping Instructions.
In what currency are prices displayed?
All prices on www.chartparts.com are displayed in U.S. Dollars.
What methods of payment do you accept?
Three forms of payment are accepted.
1. Credit cards (Visa, Mastercard, Discover, American Express)
2. Purchase Orders
3. Chart Parts Points
Credit card information is not stored, once you place an order we do not have access to your information. If you have terms and normally pay with a PO, but this option is not showing at check out please contact web admin with your company bill to address and that will be added to your account. If you do not have terms set up with our credit department, but would like to apply, please contact customer service.
You earn Chart Parts Points when you place orders on www.chartparts.com learn more about Points by clicking www.chartparts.com/support/parts-points-program. All payment forms must be US currency at this time. If you are paying in Euros you can visit www.EU.chartparts.com and place your order there.
At this time these are the only options Chart offers for online payments.
When will I receive confirmation that I placed an order?
As soon as your order is received into the system, an automated e-mail receipt will be delivered to the primary e-mail address associated with the account. Once the order has been processed, you will receive an e-mail notification of shipment that will include the UPS tracking number for the package.
If your items are not in stock at time of order entry we will try to get the items in as quickly as possible and you will receive an additional email with the estimated delivery date of "back ordered" items within 24 hours.
What is "comments" window for at the end of the checkout process?
The optional “comments” window can be used to communicate details, feedback, shipping instructions or any other information you may wish to include about your order. The comments are “free form” and yours to use as you deem necessary.
What is your return/exchange policy?
Chart Parts has an established returned goods process. To initiate this process, please contact customer service at 1-800-400-4683. Items are subject to a restocking fee and refusal upon inspection.
How do I obtain technical service?
Call our Technical Service Group at 1-800-253-1769 or e-mail us at www.techserviceusa@chartindustries.com
Shipping
Can you ship the parts to me collect via UPS?
Absolutely! Enter your UPS account number in the Shipping Method section on the Order Checkout screen and we will ship your UPS packages collect to you.
When will my parts ship?
The Chart Parts Distribution Center will make every effort to ship stock parts within 24 hours of receiving an order during normal business days, if the parts are in stock. Typical business days are Monday through Friday from 6:30 AM to 4:00 PM (US Central Time). Orders that include parts that are not available to ship immediately will initiate an e-mail to the customer including an estimated ship date for backordered products.
Can I expedite shipping?
Orders placed before 2PM Central can be expedited, provided they are in stock. This can be done in the check out screen by clicking the blue pencil icon next to the shipping method section. If it is after 2PM and you place an order that needs to be expedited, please call or email customer service with your order number and they will do their best to accommodate your shipping needs.
Where do the parts shipments originate?
Parts are shipped from New Prague, Minnesota, which is located approximately 35 miles southwest of the Twin Cities.
*UPS and FedEx may be experiencing delays on expedited shipments and they do not guarantee Next Day Air (NDA) delivery. Unfortunately, neither Chart nor the carriers are able to refund any freight costs due to NDA shipments not arriving on time. We recommend considering Second-Day (2DA) delivery on shipments when possible to eliminate the risk of paying for an expedited service that is not guaranteed.*