To create a new account in the Chart Parts store, simply click the Register tab, in the upper right hand corner. You will be asked to complete a form with all your contact information. Once you have entered this user profile into the system and selected a password for your account, you can move throughout the store without having to re-enter this information. If you have troubles creating an account or are given the message that your account already exists, please contact email@example.com for assistance.
Your user name in the Chart Parts store is your e-mail address. If you forget the password that you selected when you set up your account, you can request an e-mail reminder. To generate an automated e-mail message containing your password, click on the "Forgot Password" button. Type in email to request automated e-mail message. This message will be sent to the e-mail address associated with the account.
To change your password, click on the “My Account” button, then select “My Profile." On bottom on “Change Credentials” This form will require you to enter your old password as well as your new password.
Your billing address is linked directly to your company account and can not be manually changed. If you need to update a billing address contact customer service at 800-400-4683 or firstname.lastname@example.org
The Chart Parts store allows you to send each order to the shipping destination of your choice. When you check out, you will be asked to select a shipping option. Default will ship to your selected default address,. To change the address, select the pencil edit that reads Change Shipping Address, then a small blue truck icon will appear toward the upper right corner of your screen and click that. Add a new ship to address or select a onetime ship to only address that will not be saved to your ship to favorites.
Any other account information can be done in the "My Account" tab.
There are multiple ways that you can locate a specific part in the Chart Parts store, by browsing or by searching. To browse for a part, you start by selecting a product category from the Component Type or Product Line catalogs then filter through the subcategories until you see a list of available products. To search for a specific part, enter your keyword(s) into the form labeled “search” and click the button. This will return a listing of all parts that correspond with the term you selected, organized by department. It will also provide a list of departments of product types associated with your search term.
If you aren't sure of the exact match you are looking for, contact email@example.com or call 800-253-1769 for tech support.
ChartParts.com is growing all the time, but there are still products in our inventory that are not yet available on line. If you need a part that you don't see listed, send us an e-mail at firstname.lastname@example.org or call us at 1-800-400-4683.
Chart offers a complete range of services for all bulk, liquid and beverage systems. We would be glad to assist with your installation, repair or service needs. Click on the “Service / Repair” button for a complete description of our service and repair offering.
The Chart Parts store is secured by a VeriSign SSL certificate. Any information submitted to the Chart Parts site regarding your account or your orders is received through a secure Internet connection.
From the product detail page, just click the “Add to Cart” button and the part you're viewing will be placed in your active cart. If you want to add more than one of a item, you can specify the quantity in the form field next to this button. If you forget an item or need to remove an item after order entry, that can be done by contacting customer service with in 20 minutes of order placement. After that time frame has passes, updates and changes can not be guaranteed.
As you review your shopping cart, you can delete an item by clicking the “Remove” button at the bottom of that item's line.
At any time, you can save the current contents of your shopping cart by clicking the “Save Cart” button on the cart page. This will record the contents of your cart so that you can pick up where you left off next time you visit the store. You should note that your cart will not be saved automatically by the system, so any changes that you make to your shopping cart will not be stored unless you specifically ask to save them.
When you have finished adding and deleting items from your shopping cart, click on the “Continue Checkout” button. You will be able to verify Ship to Address, Shipping Method and any Shipping Instructions.
All prices on www.chartparts.com are displayed in U.S. Dollars.
You can pay for your order by credit card, purchase order, or with Parts Points. Chart Parts accepts the following credit cards: Visa, MasterCard, and American Express. Please note that the purchase order option is available only to customers with established accounts at Chart Industries. To establish an account, call Customer Service at 1-800-400-4683.
As soon as your order is received into the system, an automated e-mail receipt will be delivered to the primary e-mail address associated with the account. Once the order has been processed, you will receive an e-mail notification of shipment that will include the UPS tracking number for the package.
The optional “comments” window can be used to communicate details, feedback, shipping instructions or any other information you may wish to include about your order. The comments are “free form” and yours to use as you deem necessary.
Chart Parts has an established returned goods process. To initiate this process, please contact customer service at 1-800-400-4683. Items are subject to a restocking fee and refusal upon inspection.
On bottom of website under Tech Resources or Call our Technical Service Group at 1-800-253-1769 or e-mail us at email@example.com
Absolutely! Enter your UPS account number in the Shipping Instructions on the Order Checkout screen and we will ship your UPS packages collect to you.
The Chart Parts Distribution Center will make every effort to ship stock parts within 24 hours of receiving an order during normal business days, if the parts are in stock. Typical business days are Monday through Friday from 6:30 AM to 4:00 PM (US Central Time). Orders that include parts that are not available to ship immediately will initiate an e-mail to the customer including an estimated ship date for backordered products.
Parts are shipped from New Prague, Minnesota, which is located approximately 35 miles southwest of the Twin Cities.
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